Downpayment - Cancellation - Refund

Downpayment (Definition)

Downpayment is the amount that the customer has to pay in order to complete and confirm his car rental reservation. The downpaypent is prior to the rental of the reserved vehicle and it is deductible from the total amount of charge.

1) Customer cancels a reservation

A) In case that a customer wants to cancel a reservation he must follow the procedure that is described in the booking confirmation email.

B) If a customer cancels a reservation in twenty or more days prior to the day of rental then Kappa agency will refund the downpayment to the customer. Transaction and other expenses that may occur are paid only by the customer.

C) If a customer cancels a reservation in nineteen or less days prior to the day of rental then the downpayment is not refundable.

2) Reservation cancelled by Kappa

A) The car rental agency Kappa reserves the right to cancel a reservation if a customer declares false information or violates in any way the terms and policies outlined in this website.

B) If the car rental agency Kappa fails to fulfill a reservation and the customer hasn't violated the policies and terms outlined in this website, then the car rental agency Kappa must return immediately and in full the downpayment to the customer.

3) COVID-19

Due to Corona Virus COVID-19 free cancellation is now possible at 48 hours prior to rental for the whole year of 2021.